Abandoned baskets in the Acquisition Flow

LFS version: requires Limio for Salesforce v11.66 or later

When an online user adds a product to the basket in the Limio Shop but doesn't proceed to checkout and complete the purchase, Limio generates an abandoned basket. Limio for Salesforce allows the customer service agent to see the list of abandoned baskets for the current customer and continue processing them if needed.

The abandoned basket logic is a part of the master Acquisition Flow, therefore if baskets for the current customer exist in Limio an abandoned baskets table is going to be loaded on the first screen of the flow.

Note: it is possible to change the flow configuration and skip the basket logic if it is not relevant to you.

The table contains baskets created within the last 14 days. If there are no existing abandoned baskets, this step is skipped entirely and the flow begins with the Offer Catalog.

Before the user selects a basket, the only available navigation option is a "Select new offer" button which takes you to the Offers Catalog.

After selecting a basket from the table, basket-related offer details are loaded in the side panel. The Offer details component is controlled by the same object as the Catalog Side Panel, learn more here.

There are two options for navigating to the next screen after the basket was selected:

1. click ‘Continue with selected basket’ to navigate to the Selected Offers screen and continue the order with the offer from the basket;

2. click 'Select new offer' to proceed to the Offers Catalog, and select a different offer. In this case, the catalog is preloaded with the purchase country of the selected basket.

If the agent chooses to proceed with the basket, and successfully submits an order, the basket is marked as Completed and removed from the table.

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How to enable Abandoned baskets functionality in the Limio Acquisition flow