Limio Support and User Creation in Customer Production Environments

To ensure customer security, uphold data integrity, and maintain the principle of least privilege, Limio Support does not have permission to create users in customer production environments. The creation and management of users in production environments are the sole responsibility of the customer’s environment administrators

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Why Limio Support Cannot Create Users in Production

• Security and Compliance
  Production environments often contain sensitive data. Minimising access helps reduce potential security risks.

• Data Integrity
  Managing users in production requires strict controls to prevent unintentional disruptions. User creation is a critical action best handled by the customer.

• Industry Best Practices
  External support teams are generally limited in their access to production systems to reduce risks and maintain compliance with industry standards.

Customer Responsibilities

To effectively manage users in your production environment, ensure the following:

• User Management
  Administrators are responsible for creating, modifying, and deleting user accounts.

• Admin Access
  Ensure that there are an adequate number of administrators with the necessary permissions to perform user management tasks.

How Limio Support Can Assist

While Limio Support cannot directly create users in production environments, we can assist with various aspects of user management:

• Guidance and Troubleshooting

  • Assistance with questions about the user creation process.

  • Diagnosis and resolution of issues related to user access.

• Configuration Advice

  • Recommendations for configuring user permissions and roles.

  • Best practices for secure user management.

• Training Resources

  • Access to training materials or sessions to familiarise your team with user management tasks.

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Further Resources

For more guidance on user management, explore additional resources in our User & Permissions Documentation.