How to set up a new user

Creating a User

Follow these steps to create a new user in the system:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. From the left-hand navigation menu, click Create User
4. Fill in all required fields, ensuring the information is accurate

Best practice: It is recommended to use the user's email address as their username for consistency and ease of identification

Important Note: For security, a user's access will expire after 30 days, so users will need to log back in if 30 days have passed since the last successful login attempt. If your environment has MFA enabled, a TOTP will also be required.

📷 Screenshot: Click avatar > Select Users

📷 Screenshot: Left navigation > Select Create User

Password Reset

If a user needs to reset their password, follow these steps:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. From the left-hand navigation menu, click Users
4. Locate the user in the list and click Reset Password
5. A password reset link will be sent to the user's registered email address
6. The user will now be logged out of their current session

Important Note: Ensure the user checks their spam or junk folder if they do not see the password reset email in their inbox. This will be valid for 1 hour.

📷 Screenshot: Click avatar > Select Users

📷 Screenshot: Left navigation > Select Users > Click Reset Password