How to Reset a Limio User's MFA Device

Customers who opt to have Multi-factor Authentication (MFA) setup in their Limio environment will have users who need to change their MFA device on occasion.

There are 3 key steps that are needed to do this:

• Copy the target user's details
• Remove the target user
• Re-create the target user

Note: These steps will need to be carried out by a user who isn't getting their MFA device reset.

 

Deleting the target User

Follow these steps to delete the user in the system:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. Find the target user in the users list
4. Click "Edit" to view the user's details and note them down
5. Go back to the users list and click the "Delete" button next to the target user

📷 Screenshot: Click avatar > Select Users

📷 Screenshot: Left navigation > Select Users > Click Edit

📷 Screenshot: Note down the Username (1), First name (2), Last name (3), Email (4), User Role & Assigned team

📷 Screenshot: Left navigation > Select Users > Click Delete

Re-Create the User

The MFA QR code is only available on the first login attempt, so re-creating the user here will allow them to setup a new device with their previous email and username. To do this, follow these steps:

1. Click on your avatar in the top-right corner of the screen
2. From the drop-down navigation menu, select Users
3. From the left-hand navigation menu, click Create User
4. Fill in all required fields with the target user's information that was collected before deletion
5. A temporary password will be sent to the target user's registered email address
6. On the target user's first login, a QR code will appear for the user to register their MFA device

Important Note: Ensure the user checks their spam or junk folder if they do not see the temporary password email in their inbox

📷 Screenshot: Click avatar > Select Users

📷 Screenshot: Left navigation > Create User

📷 Screenshot: Target user logs in > Register MFA Device