For Limio-initiated actions such as a new order on the Limio Shop or a cancellation performed in LFS, Limio will make sure to have Limio subscriptions in sync with Zuora subscriptions.
However, for non-Limio-initiated actions such as a Zuora-initiated renewal, a Zuora-initiated cancel, or a new order performed via a non-Limio Salesforce application, the Limio Subscription might be out of sync with Zuora.
To prevent this, Limio has introduced a sync feature which is now available in the LFS Manage Subscriptions tab and flow.
When a user clicks the Sync button, LFS makes a call to Zuora to fetch the up-to-date customer subscription data into Limio. After Limio has been synchronised with Zuora, the list of subscriptions in LFS is updated automatically. Clicking on the Sync button in LFS triggers the synchronisation of all customer subscriptions at once.