View a Subscriber Timeline

LFS version: requires Limio for Salesforce v11.59 or later

Limio version requirement: requires Limio v85 or later

The Limio Subscriber Timeline is a standalone app builder component that allows viewing the history of all subscriptions for the specific subscriber.

Being a custom app builder component, it can be dragged and dropped anywhere on the page.

This component can only be used on a Case, Contact, or Account lightning pages since it requires a Limio customer identifier that is built on these specific Salesforce identities.

The Timeline displays events from the Limio database, so any changes made by third-party services that do not generate corresponding Limio events will not be shown in the timeline.

When browsing the timeline of multiple subscriptions, there is a filter that allows filtering by one or more subscription id, to only view history events for the specific subscription.

Note: Filter by Subscription is hidden if customer owns only one subscription.

Subscription events can also be filtered by Order Type aka action the event relates to (restricted to only the events that appear in the timeline):

Similarly, the list can be filtered by Source, Salesforce, Shop or Zuora: the latter was introduced in LFS v12.59 and requires Limio release 105 or higher.
By default the Timeline excludes Zuora events from the view by preselecting Salesforce and Shop. 

Timestamps

In LFS version 12.19 or higher, timestamps are synchronised with the timezone and locale settings of the current Salesforce user, ensuring accurate and localised time representation and a more contextually relevant agent experience.

Error handling

You can see two types of errors in the timeline component if Limio couldn't fetch subscriber's history:

1. When the callout to fetch the timeline failed:

2. In LFS version 12.11 we introduced a new message to be shown when the timeline is being loaded in the context of a customer who doesn't exist in the Limio database: