View a Subscriber Timeline

LFS version: requires Limio for Salesforce v11.59 or later

Limio version requirement: requires Limio v85 or later

The Limio Subscriber Timeline is a standalone app builder component that allows viewing the history of all subscriptions for the specific subscriber.

Being a custom app builder component, it can be dragged and dropped anywhere on the page.

Since this component requires the Limio customer identifier, it can only be used in the context of a case, contact, or account lightning page.

When browsing the timeline of multiple subscriptions, there is a filter that allows filtering by one or more subscription id, to only view history events for the specific subscription.

Note: Filter by Subscription is hidden if customer owns only one subscription.

Subscription events can also be filtered by Order Type aka action the event relates to (restricted to only the events that appear in the timeline):

Similarly, the list can be filtered by Source, either Salesforce or Shop:

Timestamps

In LFS version 12.19 or higher, timestamps are synchronised with the timezone and locale settings of the current Salesforce user, ensuring accurate and localised time representation and a more contextually relevant agent experience.

Error handling

You can see two types of errors in the timeline component if Limio couldn't fetch subscriber's history:

1. When the callout to fetch the timeline failed:

2. In LFS version 12.11 we introduced a new message to be shown when the timeline is being loaded in the context of a customer who doesn't exist in the Limio database: