What is a Gift Subscription?

Overview

This document explains how gift subscriptions work in Limio for Salesforce and provides a step-by-step guidance on purchasing, redeeming, and managing gifts.

Purchase a Gift Subscription

The process of buying a gift subscription includes several important steps to make sure gifters have a smooth and easy experience.

1. Selecting an Offer: when a This is A Gift: Yes filter is applied, the catalog shows the available gift offers in the table:
   
   
2. Provide details about the recipient, delivery date, and a Gift Message :
   
   
3. Enter payment details and Submit an order:
   
   
4. If order succeeds, a new subscription appears in the purchaser's subscriptions table with a status Initial:

Note: The gift code will no longer be visible once it has been redeemed or if the purchaser refunds the subscription.

Redeem a Gift Subscription

Gift redemption is a standalone flow in the Limio managed package, it is described in detail in the following article: Limio for Salesforce Redeem Gift Flow.

Refund a Gift Subscription

Processing a refund is allowed is the gift code has not been redeemed:

1. Select gift in Customer Subscriptions screen and click Next:
2. Choose Refund in Subscription Action:
3. Proceed to Refund Subscription and Submit it:
4. After a refund the Initial subscription status becomes Cancelled and the gift code disappears:

Related articles:

• Limio for Salesforce Redeem Gift Flow
• No-code tool to customise Customer Subscriptions table columns