Order should still create in Zuora if payment error

Answered

Susan Diaz

09 March 2023 14:13

Our prior shopping cart could encounter errors with Zuora (like failed payment) and would still create the records in Zuora but not process a bill run/create an invoice. Limio failures result in a failed order in Limio (with an order number/subscription number, etc) but nothing in Zuora. Since there is no way to resend from Limio, this results in our staff having to go manually enter the full order into Zuora. The account, subscription, order should all already be in Zuora so all they have to do is fix the payment method and run the bill run.

1

• Official comment

  

  Permanently deleted user

  05 February 2025 14:38 Edited

  Hi Susan,

  This is functionality we would like to explore, it is not prioritised currently within this quarter's initiatives - we will update this request as we begin the work!

  Best wishes,
  Asha
• 

  Patrick Ziolkowski

  19 April 2023 09:02

  Hi Susan, 

  We discussed this feature request when we spoke at the beginning of the week. I'll make sure to discuss this with Product and will provide and update with more information on when the feature can be developed as soon as I can. 

  Best, 

  Patrick

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