Customer Service Offers - To require publish too

Completed

Dani Fill

15 June 2022 16:12

Currently all offers with Salesforce ON are visible to Customer Services via the managed package. 

If we are creating new offers it's not so bad as we can 'publish' them to CSRs by adding Sales Channel = Salesforce in. It's a bit of a pain as it adds pressure to launch day but it is possible.

If we are amending offers this is live for Customer Services and not ideal.

So it would be good if Customer Service offers follow the same Publish Rules as online campaigns, or has a process to push them through to the Managed Package. 

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• Official comment

  

  Sara Tollestrup

  06 July 2023 08:49

  This functionality has been delivered as part of Release 77. Read more about the new API functionality here: Published Offers API.
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  Dani Fill

  25 July 2022 12:41

  Hello, 

  I just wondered if there had been any thought in to this one and whether it is possible.

  We may be implementing another mini price rise in October and we can manually make the changes to offers if we haven't got a better solution by then but we do not want to drip feed the offers to Customer Services as we are making the changes. 

  We want to be able to release them at the same time we make the changes to online. 

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• 

  Regardt van der Merwe

  27 July 2022 14:01

  We are currently reviewing all feature requests and prioritising them on our product roadmap based on feedback from our customers. 

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  Dani Fill

  07 November 2022 11:48

  Hello, 

  I wondered if there was an update on this one as I know there was a solution being discussed.

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