Need the ability to be notified when an order fails

Completed

Susan Diaz

11 March 2022 21:29

Currently if an order fails, we are not going to have anyway to know until the customer contacts us. There should be a webhook that specifically targets a failed order event so that we can be notified and be proactive in resolving the issue for the customer.

1

• Official comment

  

  Sara Tollestrup

  07 July 2023 07:48 Edited

  As part of Release 83, we've released a new error reporting webhook. I'll mark this ticket as completed. 
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  Susan Diaz

  21 July 2022 13:50

  Any update on this?

  0
• 

  Regardt van der Merwe

  27 July 2022 13:52

  We are currently reviewing all feature requests and prioritising them on our product roadmap based on feedback from our customers. 

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  Susan Diaz

  03 April 2023 17:17

  Any update on this? This is becoming critical now that we are live. We have had many failed orders and have to wait for the customer to let us know they have a problem. We would like to be pro-active and need a way to get notified when an order fails.

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  Sara Tollestrup

  19 April 2023 16:51

  Hi Susan, this is planned work that we'd like to tackle this quarter (April-June). We'll be able to let you know more accurate timelines once we schedule this into a development sprint. 

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