Workflow to suspend Subscription in Limio My account

Description: Currently, when a subscription is suspended in Zuora and LSF, it still appears as ‘Active’ for suspended orders on the Limio MyAccount page. This discrepancy can cause confusion for users who expect their subscription status to be accurately reflected across all platforms.

Proposed Solution: Implement a workflow that ensures when a subscription is cancelled or suspended in Zuora and LSF, the status is automatically updated to reflect the same in the Limio MyAccount page. This synchronization will provide a consistent user experience and reduce potential misunderstandings regarding subscription statuses.

Benefits:

• Enhanced user experience with accurate subscription status display
• Reduced customer support inquiries related to subscription status discrepancies