How to inspect callouts to Zuora

Limio allows you to inspect the callouts to Zuora generated when order is processed. This allows you to debug interactions and understand the flow of data between Limio and Zuora.

Where can I view callouts?

1. When looking at an event, click on the process_event object in the first table.

2. When looking at a process_event look in the Callout table to find the callout you want to view and click on Details.

3. You're presented with a JSON view of the callout including details like errors, request timings and order details

Callouts will vary depending on the original event. Generally, the most important callout will be the POST callout to https://rest.apisandbox.zuora.com/v1/orders. By inspecting this callout, you will be able to send the payload provided to Zuora Orders, for example for a New Order, a Cancellation, an Add/Remove Product, an Update product etc... Learn more about how Limio processes different customer events in Zuora in: How Limio Events updates Zuora for Commerce

Understanding Zuora Errors

When there is an error in the order process, the callouts can provide some extra details about the reasoning for the error.

Here's an example of a Zuora payment error:

To get an understanding of the Error and how this can be resolved, you can follow these steps below:

1. Select the "v1/orders" POST request in the callouts table
   
   
   
   
2. Expand the response object and copy the "code" value
   
   
   
   
3. Refer to this Zuora Error Code Documentation below for a description of the error code and any suggested resolutions.
   https://developer.zuora.com/docs/guides/error-codes/