New Features and Improvements
New Manage Subscriptions (Beta)
The new manage subscriptions introduces new changes on how the subscriptions are displayed and managed in Salesforce.
Note : This new version of the LFS app will run side by side with the old Raise Order while it is still in Beta, however we will later discontinue the Raise Order feature and will only support this feature.
Screenshot: Manage Package- Overview
Main difference between the two features:
Button Placement moved to the top
Redeem gift and new subscription buttons moved to the top. Previously the buttons were placed at the bottom and we need scroll to the bottom if the user has multiple subscriptions.
Before: Action buttons on the bottom of the component
After: Action buttons have been moved to the top
Screenshot: Button Placement for Manage Subscriptions
Offer names displayed for selected offers
The selected offer name is now displayed and the offer can be changed by just double-clicking on the selected offer. Previously the offer name was not displayed and to change the selected offer we need to use the remove option and select the offers again.
Before: Offer name not visible
Screenshot: Non descriptive offer names for raise orders
After: Offer names are now visible and clickable to change to a different offer
Screenshot: Descriptive offer names
Error Message for incompatible journeys
Offers which are incompatible with certain journeys(Eg: New subscription cannot use cancel/save) show error message. Previously, there was no error message on selecting these offers.
Before: No error validation on incorrect and incompatible journeys
Screenshot: No error message in raise orders for incompatible journeys
After: It is not possible to select incompatible offers in the Product Selector
Screenshot: Error message for invalid journey in manage subscriptions
Error Message for negative or zero quantity
Setting a negative or null value for quantity shows error indicating at least 1 quantity needs to be selected before proceeding with payment.
Before: It was possible to add negative quantity values
No error message for invalid quantity in raise order
After: User is unable to enter invalid quantity values
Screenshot: Error message displayed for invalid quantity
Payment Method: Billing country details are pre-filled with country-selected for offers
When selecting a payment, only the correct billing countries are displayed for selection. Before all the countries would have been available which could lead to errors.
Error message for invalid/incorrect date selection in journeys
Previously selecting an invalid date would show a warning for few seconds and auto-select the date. Selecting an invalid date in new version shows an error message and asks the user to select the date again.
Before: Error warning message for invalid date
Screenshot: Warning for incorrect date selection in raise order
After: Field validation for date
Screenshot: Error message for incorrect or no date entered
Product Selector for Switch Journey
The switching offer experience has been vastly improved. First of all the Product Selector will now pre-fill the filters to the correct offers where switching is possible which eliminates the possibility of errors occurring. There are also some UI changes made to better display the current offer and the new offer.
Before: UI displaying price and other info in an unstructured away
Screenshot: Non-descriptive offer name while switching in raise orders
After: UI is more structured with easy to read information
Screenshot: Detailed information on switch journey
Error for invalid refund amount
Previously setting an invalid refund amount would give a warning and auto reset the value to maximum amount. Now invalid entry shows the error and the auto reset is removed so the agent can set the value within range.
Before: UI displaying price and other info in an unstructured away with warning modal
Screenshot: Disappearing warning and auto-reset for refund
After: UI is more structured with easy to read information with field validation
Screenshot: Error message for invalid refund amount
Offer Summary
The offer summary now provides a detailed outline of the order including the Order Id and the Selected offer.
Before: Limited order and offer info displayed
Screenshot: Old Order Summary
After: Detailed order and offer info displayed
Screenshot: New Order Summary
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