Component: Cancel Save Offer

Purpose: Use this component to display Cancel/Save offer(s) that have been configured on the Campaign as Discount Offers. Learn more about:

• How to create a Discount offer
• How to create a personalised cancel/save experience

The Cancel Save Offer will calculate the anticipated cost to the customer:

The button to accept the discount will display a confirmation modal:

Label

Type

Default

Further Info.

Heading

string

Your cancel/save offer

Subheading

richtext

Stay with us

Detailed Subheading

string

We won't charge you until your subscription renews.

Provide more information about any discounts

string

Get {{discountRate}} off for the next {{discountPeriod}}.

Provide more information about next payment

 

richtext

Next Payment {{currentPrice}}{{nextPriceWithDiscount}}

Image Url

string

Display an image next to the cancel/save offer

Image Position

picklist

top

label	info
Top	top
Right	right
Left	left
Bottom	bottom

Change Subscription Confirmation Button Label

string

I'd like to change my subscription

CTA button to accept the cancel/save offer

Text to emphasise offer

string

Get this offer

Text in the Cancel/save offer highlight

Change Subscription On This Page or Redirect For Confirmation

picklist

onPage

label	info
Process On This Page via confirmation modal	Show a confirmation modal when the customer selects the cancel/save offer
Process On This Page with no confirmation modal	Process immediately when the customer selects the cancel/save offer
Redirect To Confirmation Page	Redirect to another page to confirm that cancel/save offer

Redirect Url to subscription change confirmation page

string

amend/change

If the cancel/save offer is successful, the customer will go to this link. 

Confirm change modal heading

string

Are you sure you want to update your subscription?

If the confirmation modal is configured, this heading text will show.

Confirm change modal subheading

string

You will be switched over to this offer, starting on your next billing date

If the confirmation modal is configured, this subheading text will show. 

Confirm change modal process button local

string

I want to change my subscription

If the confirmation modal is configured, this text will show in the button that processes the cancel/save.

Confirm cancel modal go back button label

string

Go back

If the confirmation modal is configured, this text will show in the button that closes the modal.

showPaymentMethod

boolean

FALSE

If enabled, payment method which will be used on the new subscription will be displayed on the confirmation dialog.

paymentMethodHeading

string

Payment Method

Will only be displayed if "Show payment method?" is enabled

paymentFrequencyLabel

string

Payment Frequency

Will only be displayed if "Show payment method?" is enabled

paymentAmountLabel

string

Payment Amount

Will only be displayed if "Show payment method?" is enabled

paymentDateLabel

string

Payment Date

Will only be displayed if "Show payment method?" is enabled

showAdditionalButtons

boolean

Show additional buttons?

Will only show additional buttons if set to true

additionalButtons

list

Additional Buttons

Will show buttons label and button url

Redirect Url On Change Subscription Confirmation

string

cancel/save-confirm

Component Id

string

cancel-save-offer-limio

 

Component FAQ

Can I ensure a user who already has a discount applied to their subscription cannot access this flow?
Yes! You can use the Block Discount Dialog on the checkout to ensure that any customer who already has a discount on their subscription will not be able to proceed to checkout.